Our team is always available to answer any questions from our customers. We have selected some of the most frequently asked questions, but feel free to contact us if your question is not listed below.
Have a specific question? Call (843) 330-7862 or (843) 804-3025 to speak with us today.
We pride ourselves on offering high quality professional cleaning services. Each member of our team is thoroughly trained in order to provide you with a differentiated cleaning service.
You can be assured that all of our professional house cleaners are fully trained and insured to do a great job on your home. We respect all of our customers by never smoking, drinking or eating while cleaning your home. We wear our uniforms and confidently perform services that exceed expectations. For safety and efficiency, the work we do for each client is handled by a trusted and experienced supervisor.
For the best efficiency of our work, we ask that the client pick up any toys or clothes that are lying around the house.
Yes, we provide quality products and materials suitable for all types of cleaning at no extra charge.
If the customer wants to use a specific product for his cleaning, he will have to provide it himself.
In order for us to maintain the highest quality service it is important that you keep your cleanings regular. We recommend once a week or every two weeks.
If something is broken during our service, we will do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.
Our home cleaning services are designed to keep your home clean at all times. But some services we don’t usually do:
We want to make sure that all your belongings are in the right place when we leave, which is why we leave these organizational tasks to you.
If you want to customize your cleaning, please contact our team in advance so we can schedule the service that best suits you.
Usually the most requested services are:
If you require any services not mentioned above, please contact our team for availability.
We completely understand how unpredictable life can be. That’s why we work with your schedule to ensure that we are cleaning your home at a time that is most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call or text us about 48 hours before your next scheduled service. We will do our best to accommodate your needs, but please avoid canceling on the day of the cleaning or at short notice, as this may compromise our schedule.
Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check at the kitchen counter, but we also accept payments by Venmo or Zelle.
Have questions or need a customized cleaning plan? Contact us today, and let’s make your space spotless!
