At Advanced Quality Cleaning Services, we value your choice of our services! Please review our Terms carefully before hiring.
1. Services Offered
Advanced Quality Cleaning Services provides professional cleaning solutions for residential and commercial spaces. Service details, including frequency, duration, and specific requirements, will be outlined in the contract.
2. Scheduling and Payments
Scheduling: Services must be booked in advance through our contact channels: website, phone, or email.
Payment: Full payment is required on the day of service unless specified otherwise. We accept cash, credit/debit cards, and bank transfers.
Late Payments: If payment is not made within 7 business days, an additional fee may apply.
3. Cancellations and Rescheduling
Advance Notice: Please notify us at least 24 hours in advance if you need to cancel or reschedule your service.
No-Show or Failure to Notify: If we do not receive notice by the agreed-upon time (via call or text), a $45.00 fee will be applied to your next scheduled cleaning.
Same-Day Cancellations: Cancellations made on the same day of the scheduled service will incur a fee equal to 50% of the total service cost.
No-Show Policy: If we are unable to access the agreed-upon location at the scheduled time, the full service fee will be charged.
Reschedule: While we are flexible and can adjust cleaning days or times within the same week, changing the week of the service can be more complex.
4. Client Responsibilities
To ensure the best possible experience, we kindly request that you:
Ensure access to the location at the scheduled time.
Safeguard pets and valuables.
Inform us in advance of any special requirements or potential risks.
5. Satisfaction Guarantee
Our goal is to meet and exceed your expectations. If there are any issues with the service provided, contact us within 24 hours so we can address the situation, including re-cleaning if necessary, at no additional cost.
6. Liability
We are insured for any damages caused during the service.
We are not responsible for pre-existing damages or improperly stored items.
Please notify us about fragile or delicate items before the service begins.
7. Health and Safety
To protect our team and clients:
Our professionals will not move heavy items or handle hazardous materials.
Please inform us in advance of any health risks, such as mold or infestations.
8. Termination of Services
Advanced Quality Cleaning Services reserves the right to suspend or terminate the contract if unsuitable or unsafe conditions for service performance are identified.
9. Price Validity Period
Quotes or price estimates provided are valid for 30 days.
10. Changes to Terms
We may update these Terms of Service at any time. The latest version will always be available on our website.
